At Syxo, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.
Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, unwashed, and in its original condition
- Original tags, packaging, and labels must be intact
- The return request must be made within 3 days of receiving your order
Non-Returnable Items
The following items are not eligible for return or refund:
- Items showing signs of wear, washing, or damage
- Products returned after the return period
- Items purchased on sale, clearance, or with special discounts (unless defective)
Return Process
To initiate a return:
- Contact us through our Business Number within the return period
- Provide your order number and a valid reason for return
- Once approved, return instructions will be shared
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Policy
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method or as store credit, depending on the situation
- Delivery charges will not be refunded
Exchange Policy
If you receive a wrong size, damaged, or incorrect item, we offer an exchange subject to stock availability. Please contact us within 48 hours of delivery.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 48 hours with clear photos of the item and packaging. We will arrange a replacement or refund
Order Cancellations
Orders can only be cancelled before they are shipped. Once shipped, the order cannot be cancelled
Changes to This Policy
Syxo reserves the right to update or modify this policy at any time. Any changes will be posted on this page.
Contact Us
For return, refund, or exchange requests, please contact us through our business number
